Management Responsibility​

As set forth by the QS regulation (820.20), one of the most important responsibilities of management when developing a quality system is to establish its policy and objectives for, and commitment to quality. Management with executive responsibility shall ensure that the quality policy is understood, implemented, and maintained at all levels of the organization. 

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This means each manufacturer shall establish the appropriate responsibility, authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.​

Management with executive responsibility shall appoint a member of management who will have authority over and responsibility for:

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• Ensuring that quality system requirements are effectively established and effectively maintained
  
• Reporting the performance of the quality system to management with executive responsibility for review
  
• In this regard, reduction in productivity is often an indicator of quality problems.
  

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Low morale and confusion are indicators of inadequate procedures, and/or training and poor management. Also, measurement of scrap and rework is an effective method of detecting quality problems and reducing costs. These are examples of sources that provide feedback to the quality system.​